How can we help you?

Dogs and cats don't just communicate through sound, but also through scent. Right after birth, a mother releases a pheromone that signals: you're safe. That signal keeps working for the rest of their life. This compound is recreated by our supplier, who specializes in calming products for pets. No medication, just an artificial copy of something that already exists in nature. Our diffuser releases this signal into the air, unnoticeably, all day long, precisely tuned to the vomeronasal organ (Jacobson's organ) — the organ specially designed to pick it up. We call this process NeuroScent™.

Yes. The liquid contains no medication and no chemical sedatives. It's a safe, recreated version (analog) of a scent that dogs and cats naturally produce themselves. Odorless to humans, and safe around children and other pets.

Most owners notice a visibly calmer pet within one to two weeks. Every animal is different, so give it some time.

With the recommended use of 3 hours per day, a refill lasts about 30 days, in a room up to 60 m². If you use the diffuser more hours per day (up to all day in case of visible separation anxiety), the refill will run out faster based on usage.

All orders are delivered within 4 to 7 business days.

We work with UPS, PostNL, FedEx, and DHL for reliable delivery right to your door.

Free shipping on orders over €50. If you order less, you'll always see the exact shipping cost at checkout.

Yes. Once your order has shipped, you can track it via 'Track my order' in our website's navigation.

Yes, a 30-day trial period. Not noticing a difference in your pet? Contact our customer service and we'll work together to find the best solution for you and your pet.

Send an email to support@boelou.com with your name and order number. Our customer service team will be happy to help you further.

Within 1 to 3 business days after we've reached a solution.